You cannot play a Windows Media Player attachment in Outlook Web Access (810972)


The information in this article applies to:

  • Microsoft Exchange 2000 Server

SYMPTOMS

Microsoft Exchange 2000 Server users who use Outlook Web Access (OWA) may not be able to play Microsoft Windows Media attachments.

When the user clicks the link to the Windows Media attachment, Microsoft Windows Media Player displays the following error message:
The network connection has failed.
The following error code is displayed in the Details dialog box:Error ID = 0xC00D0029, Remedy ID = 0x00000000 Even though the user can save the attachment to disk, and then play the saved file, the user cannot click the link to the attachment to play the attachment in Windows Media Player.

CAUSE

This problem may occur when the OWA front-end server has cookie-auth enabled.

RESOLUTION

Cumulative Patch Information

To resolve this problem, obtain the September 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824282 September 2003 Exchange 2000 Server post-Service Pack 3 rollup

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   22-Nov-2002  20:56  6.0.6371.0        675,840  Davex.dll        
   22-Nov-2002  20:56  6.0.6371.0        208,896  Exprox.dll
Note Because of file dependencies, this update requires Exchange 2000 Service Pack 3 (SP3). For more information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack

WORKAROUND

To work around this problem, save the attachment to your disk, and then play the attachment from the disk.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Modification Type:MinorLast Reviewed:1/26/2006
Keywords:kbHotfixServer kbQFE kbfix kbExchange2000preSP4fix kbbug KB810972 kbAudITPRO
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