SYMPTOMS
After you select a mapped network drive letter, you may
experience the following symptoms:
- The drive letter you selected may change
unexpectedly.
- Only the drive letter that is closest to the end of the
alphabet may be selected.
Example
For example, this symptom may occur under the following
conditions:
- You have mapped two or more network drives to the same
network share. For example, drive A, drive B, and drive C.
- You start an Office XP program such as Microsoft Word or
Microsoft Excel.
- You open either the Save As or
Open dialog box. To do so, you click Save As
or Open on the File menu.
- In the Look in box, you click My
Computer to view available drives.
- Although you click drive A or drive B, drive C appears in
the Look in box.
RESOLUTION
Service pack information
This problem is corrected in Microsoft Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841
How to obtain the latest Office XP Service Pack
Hotfix information
A supported fix is now available
from Microsoft, but it is only intended to correct the problem described in
this article. Only apply it to systems that are experiencing this specific
problem. This fix may receive additional testing to further ensure product
quality. Therefore, if you are not severely affected by this problem, Microsoft
recommends that you wait for the next Office XP service pack that contains this
fix.
To resolve this problem immediately, contact Microsoft Product
Support Services to obtain the fix. For a complete list of Microsoft Product
Support Services phone numbers and information about support costs, visit the
following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question.
The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
-----------------------------------------------------
25-Nov-2002 18:49 10.0.4721.0 9,857,608 Mso.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This bug was corrected in Microsoft Office XP Service Pack 3.