Outlook 2002: Word 2002 as E-Mail Editor Causes an Error Message (810940)


The information in this article applies to:

  • Microsoft Outlook 2002, when used with:
    • the operating system: Microsoft Windows 98 Second Edition

SYMPTOMS

When you open a new message in Outlook 2002, or point to Send To, and then click Mail Recipient in Microsoft Word 2002, you may receive an error message that is similar to the following:
Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience.
This symptom only occurs if you are using Word 2002 as your e-mail editor on your Windows 98 Second Edition-based computer.

CAUSE

This issue may occur if you install a program that replaces the following files with versions that are incompatible with Outlook 2002:
  • Msvcrt.dll (version 7.0.2600.0)
  • Oleaut32.dll (version 3.50.5014.0)
  • Olepro32.dll (version 5.0.5014.0)

RESOLUTION

To resolve this issue, use System File Checker to replace the incompatible files with the version of these files from the Windows 98 Second Edition CD-ROM:
  1. Click Start, and then click Run.
  2. In the Open box, type sfc, and then click OK.
  3. In System File Checker, click Extract one file from installation disk.
  4. In the Specify the system file you would like to restore box, type msvcrt.dll , and then click Start.
  5. In the Restore from box, type CD-ROM drive letter:\win98.
  6. In the Save file in box, type c:\windows\system, and then click OK.
  7. In the Backup File dialog box, click OK.
  8. In the Extract File dialog box, click No.
  9. Repeat steps 3-8 to replace the Oleaut32.dll and Olepro32.dll files.
  10. After you replace the three files, quit System File Checker, and then restart your computer.
Modification Type:MinorLast Reviewed:7/27/2006
Keywords:kberrmsg kbprb KB810940
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