When You Start Microsoft Outlook, Microsoft Word Opens Also (810937)


The information in this article applies to:

  • Microsoft Outlook 2002
  • Microsoft Outlook 2000

SYMPTOMS

When you start Microsoft Outlook, Microsoft Word starts also.

CAUSE

This issue may occur if you have ATI HydraVision versions 2.5 or earlier multi-monitor management software installed on your computer.

RESOLUTION

To resolve this issue, contact ATI Technologies Inc.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
For information about how to contact ATI Technologies Inc., click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

MORE INFORMATION

To verify that ATI HydraVision is causing this issue, stop Desk95.exe and Viewport.exe, and then start Outlook. If Outlook starts but Word does not start, ATI HydraVision is causing this issue. To stop Desk95.exe and Viewport.exe, follow these steps:
  1. Press CTRL+ALT+DEL.
  2. In the Windows Security dialog box, click Task Manager.
  3. Click the Processes tab.
  4. In the Image Name list, click Desk95.exe, and then click End Process.
  5. In the Image Name list, click Viewport.exe, and then click End Process.

Note Desk95.exe and Viewport.exe were only included in ATI HydraVision versions 2.5 and earlier.
Modification Type:MajorLast Reviewed:6/6/2003
Keywords:kbprb KB810937 kbAudEndUser
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