SYMPTOMS
On a distribution point, user rights to individual packages may be inadvertently deleted if the Microsoft Systems Management Server Administrative console or Distribution Manager (DistMgr) threads try to update the PkgAccess table while DistMgr is reading it. This can result in log entries in the Distmgr.log file that are similar to the following:
Thread 451
Sleep 3600 seconds...
SQL>>>select distinct PkgID, Priority from PkgNotification order by Priority ASC
SQL>>>>> Done.
SQL>>>delete from PkgNotification where PkgID = "R0100061"
SQL>>>>> Done. $$
...
Starting package processing thread,thread ID = 20E
Thread 362
Processing incoming file D:\SMS\inboxes\distmgr.box\INCOMING\IJW3WK1A.PKG.
...
SQL>>>delete PkgAccess where PkgID = "R0100061"
SQL>>>>> Done.
SQL>>>insert PkgAccess (PkgID, UserGroup, Access) values ("R0100061", "[""Display=Administrators""]GENERIC:GROUP=Administrators", 511)
SQL>>>>> Done.
SQL>>>insert PkgAccess (PkgID, UserGroup, Access) values ("R0100061", "[""Display=Guests""]GENERIC:GROUP=Guests", 0)
SQL>>>>> Done.
SQL>>>insert PkgAccess (PkgID, UserGroup, Access) values ("R0100061", "[""Display=Users""]GENERIC:GROUP=Users", 101)
SQL>>>>> Done.
---> time of the delete PkgAccess: Mon Sep 9 13:48:51.774
---> time of insert PkgAccess: Mon Sep 9 13:48:51.915
---> time of insert PkgAccess: Mon Sep 9 13:48:51.977
---> time of insert PkgAccess: Mon Sep 9 13:48:52.227
Thread 526 (20E)
Start updating the package R0100061...
...
SQL>>>select UserGroup, Access from PkgAccess where PkgID = "R0100061" order by UserGroup
SQL>>>>> Done.
---> time of select from PkgAccess: Mon Sep 9 13:48:51.774
---> compare timestamp of the select with the delete / insert timestamps from thread 362
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Systems Management Server service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name Platform
--------------------------------------------------------------------
08-Nov-2002 11:43 2.0.4.1 252,908 Q330471.exe
01-May-2002 17:20 2.0.1493.4156 2,435,344 Basesvr.dll Alpha
15-Sep-2001 11:00 2.0.1493.4000 127,248 Cmprov.dll Alpha
01-May-2002 12:05 2.0.1493.4105 145,680 Colleval.dll Alpha
01-May-2002 12:05 2.0.1493.4105 171,792 Compmgr.exe Alpha
01-May-2002 17:20 2.0.1493.4156 1,582,496 Basesvr.dll x86
15-Sep-2001 11:00 2.0.1493.4000 82,064 Cmprov.dll x86
01-May-2002 12:05 2.0.1493.4105 91,024 Colleval.dll x86
01-May-2002 12:05 2.0.1493.4105 121,440 Compmgr.exe x86
01-May-2002 17:10 2.0.1493.4154 830,224 Preinst.exe x86
Note Because of file dependencies, the most recent hotfix or feature that contains the files may also contain additional files.