SMS: Distribution Manager Does Not Use Compressed Package Drive to Decompress Packages (810694)


The information in this article applies to:

  • Microsoft Systems Management Server 2.0

SYMPTOMS

Systems Management Server (SMS) Distribution Manager does not decompress a stored compressed package on the same drive on which the compressed package is located.

You use the SMS Administrator console to specify that SMS should use a specific drive to store compressed packages. You do this by opening the Site Database\Site Hierarchy\Sitecode\Site Settings\Component Configuration item, and then double-clicking Software Distribution. On the General tab, type the drive letter in the Drive on site server box. Specifying a drive letter in this box also instruct SMS Distribution Manager to use the same drive to temporarily store files when decompressing a package before copying the files to any distribution points. However, Distribution Manager instead uses the local drive that has the most free space when it decompresses a package.

CAUSE

SMS ignores the Drive on site server setting that is specified in the SMS Administrator console when Distribution Manager selects a drive to use for decompression.

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Systems Management Server 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

288239 How to Obtain the Latest Systems Management Server 2.0 Service Pack

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next SMS service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix for SMS 2.0 Service Pack 4 (SP4) sites has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size     File name     Platform
   ------------------------------------------------------------------
   01-May-2002  17:50  2.0.1493.4162  827,664  Baseutil.dll  Alpha
   01-May-2002  17:50  2.0.1493.4162  364,816  Distmgr.dll   Alpha
   01-May-2002  17:50  2.0.1493.4162  537,536  Baseutil.dll  x86
   01-May-2002  17:50  2.0.1493.4162  234,384  Distmgr.dll   x86
Note: Because of file dependencies, the most recent hotfix or feature that contains these files may also contain additional files.

How to Install the Hotfix

Use the Hotfix Installer

Note: This method is only for Intel-based computers.
  1. Create a folder in a location that is accessible to your SMS site servers.
  2. Copy the update file (Q810694.exe) and platform folders to the new folder. You must arrange the folder structure so that the update file is located one folder "above" the platform folders.
  3. From each of the primary and secondary SMS site servers in your environment, log on to your site server by using an account with administrative permissions.
  4. Quit the SMS Administrator console if it is running.
  5. Run Q810694.exe, and then follow the instructions in the wizard.

Perform a Manual Installation

  1. Create a folder in a location that is accessible to your SMS site servers.
  2. Copy the platform folders that contain the hotfix files to the new folder.
  3. From each of the primary and secondary SMS site servers in your environment, log on to your site server by using an account with administrative permissions.
  4. Quit the SMS Administrator console if it is running.
  5. Stop all SMS services.
  6. Replace the baseutil.dll and distmgr.dll files in the SmsRootFolder\Bin\Platform folder with the versions from the hotfix.
  7. Restart the SMS services.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Systems Management Server 2.0 Service Pack 5.

MORE INFORMATION

You can determine which local drive Distribution Manager uses to decompress a package by locating entries similar to these in the Distmgr.log file:

Decompressing package F:\SMSPKG\AAA00008.PKG to C:\_S MPB6X.TMP

In this example, the decompression occurs on drive C. Note that Distribution Manager decompresses on the same drive on which the compressed package is located only if that drive has enough free space to store double the size of the compressed package file plus an additional 100 megabytes (MB).
Modification Type:MinorLast Reviewed:10/11/2005
Keywords:kbHotfixServer kbQFE kbSMS200preSP5fix kbSoftwareDist KB810694
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