When you start Internet Mail Service in Exchange Server 5.5, the Microsoft Exchange Information Store service crashes (810035)


The information in this article applies to:

  • Microsoft Exchange Server 5.5

SYMPTOMS

When you start the Internet Mail Service in Exchange Server 5.5, the Information Store service crashes. If the Internet Mail Service cannot communicate with the Information Store service, the Internet Mail Service quits.

CAUSE

This problem occurs if there is a corrupted message in the MTS-IN queue. As soon as the Internet Mail Service starts, the Information Store service crashes when it tries to process the message. The corrupted message may be a non-delivery report (NDR) message that has a null value property.

RESOLUTION

Update rollup information

To resolve this problem, obtain the November 2004 update rollup for Exchange Server 5.5.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

841765 November 2004 Update Rollup for Exchange Server 5.5

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange Server 5.5 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   13-Nov-2002  03:39  5.5.2657.0      2,627,344  Store.exe

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages

Modification Type:MinorLast Reviewed:10/10/2005
Keywords:kbHotfixServer kbQFE kbexchSTORE kbBug kbfix kbQFE KB810035 kbAudITPRO
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