DirectShow TV Receiver Programs May Stop Responding (810023)


The information in this article applies to:

  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition

SYMPTOMS

Some multiple-protocol encapsulated data streams may cause DirectShow TV receiver programs to stop responding (hang).

CAUSE

DirectShow graphs that receive digital television broadcasts can be configured to extract Internet Protocol (IP) data from the broadcast. Some sequences of broadcast IP data may cause the DirectShow graph to stop responding.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size    File name   Platform
   ---------------------------------------------------------------
   20-Dec-2002  10:01  5.1.2600.1153  14,848  Mpe.sys     x86
   20-Dec-2002  10:00  5.1.2600.1153  8,064   Ndisip.sys  x86
   20-Dec-2002  18:01  5.1.2600.1153  35,584  Mpe.sys     IA64
   20-Dec-2002  18:00  5.1.2600.1153  23,808  Ndisip.sys  IA64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.
Modification Type:MinorLast Reviewed:10/11/2005
Keywords:kbHotfixServer kbQFE kbQFE kbWinXPsp2fix kbWinXPpreSP2fix kbfix kbbug KB810023
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