WinWord Setup Fails on Disk 2; DRIVPARM Solution (79207)


The information in this article applies to:

  • Microsoft Word for Windows 2.0
  • Microsoft Word for Windows 2.0a
  • Microsoft Word for Windows 2.0b
  • Microsoft Word for Windows 2.0c
  • Microsoft Word for Windows 6.0
  • Microsoft Word for Windows 6.0a
  • Microsoft Word for Windows 6.0c
  • Microsoft Word for Windows 95
  • Microsoft Word 97 for Windows
This article was previously published under Q79207

SYMPTOMS

In Word for Windows, the Setup program fails after you insert Disk 2.

RESOLUTION

You may need to use the MS-DOS DRIVPARM command to correct the problem.

If a physical drive is not reading a disk properly and the disk is not physically defective, the MS-DOS DRIVPARM command in the CONFIG.SYS file can often correct the problem. The DRIVPARM command modifies the parameters of an existing physical drive. It does not create a new logical drive. The settings specified in the DRIVPARM command override the driver definitions for any previous block device.

MORE INFORMATION

The DRIVPARM command does not correct any problems reading floppy disks if the disks are defective. In the case of defective disks, it is necessary to obtain replacement disks from Microsoft Product Support Services.

Symptoms of Disk Drive Not Reading Properly

Place a Setup disk (Disk 1) in drive A or drive B, and use the MS-DOS DIR command to display a directory list of that disk. Switch to Disk 2, and use the MS-DOS DIR command to display a directory of Disk 2. If you receive another directory list for Disk 1, your logical drive is reading incorrectly.

DRIVPARM Command and Its Parameters

If the above problem occurs, add the following statement to your system's CONFIG.SYS file:

drivparm=/d:number /f:factor

"/d:number" specifies the physical drive number.

Values for "number" must be in the range 0 through 255 (/d:0 = drive A, /d:1 = drive B, /d:2 = drive C, and so on).

"/f:factor" specifies the drive type. The factor numbers for drive types are as follows: 
   0 = 160K/180K or 320K/360K
   1 = 1.2 megabyte (MB)
   2 = 720K (3.5-inch disk)
   5 = Hard disk
   6 = Tape
   7 = 1.44 MB (3.5-inch disk)
   8 = Read/write optical disk
   9 = 2.88 MB (3.5-inch disk)
Further information for the DRIVPARM command can be found on pages 455-457 of the "Microsoft MS-DOS Operating System version 5.0 User's Guide and Reference."

For more information on the MS-DOS DRIVPARM command, query on the following words in the Microsoft Knowledge Base:

drivparm and MS-DOS and 3.3

OTHER WORKAROUNDS

Method 1: Eject Disk 2 and press ENTER. Then reinsert the disk and press ENTER again.

Method 2: When you are prompted to change disks insert disk 2, and use ALT+TAB to change the focus to File Manager (or Program Manager and start File Manager). Select drive A and press F5 to force a refresh. Use ALT+TAB to return the focus to Setup and continue.

REFERENCES

"Microsoft MS-DOS Operating System version 5.0 User's Guide and Reference," pages 455-457
Modification Type:MinorLast Reviewed:8/16/2005
Keywords:kbsetup KB79207
©2004 Microsoft Corporation. All rights reserved.