PUB: Disk Full or Source Disk Damaged Error (76494)



The information in this article applies to:

  • Microsoft Publisher for Windows
  • Microsoft Publisher for Windows 1.0a
  • Microsoft Publisher for Windows 2.0
  • Microsoft Publisher for Windows 2.0a
  • Microsoft Publisher for Windows 3.0

This article was previously published under Q76494

SUMMARY

If the Microsoft Publisher Setup program issues the error message "Disk full or source disk damaged," check for the following:
  1. Verify that there is room on the hard drive for the Publisher program.
  2. Verify that the Publisher disks are not corrupt, by checking the problem disk(s) using the MS-DOS CHKDSK utility. (For more information about using CHKDSK, see your MS-DOS manual.)
  3. Make sure that the following utilities are not being invoked when you start your system:
    • APPEND
    • JOIN
    • SUBST
    If you are using Publisher 1.0x, (not Publisher 2.0), also make sure that the following utility is not being invoked when you start your system:
    • SHARE
    If any of these programs are loaded, temporarily remove them from the AUTOEXEC.BAT file and restart the system.

    NOTE: If you are running Publisher 2.0x, do not remove SHARE. Publisher 2.0x requires SHARE to run. Removing SHARE causes Publisher 2.0x to generate an error message that states SHARE needs to be installed.
  4. Run Windows and make sure no other programs are running besides File Manager and Program Manager. Check the "run=" and "load=" lines in the WIN.INI file and remove any references after these lines.

MORE INFORMATION

If these steps fail to solve the problem:
  1. Remove all lines from the AUTOEXEC.BAT file and the CONFIG.SYS files that load device drivers or terminate-and-stay-resident (TSR) programs that are not needed by your system. If you are unsure of which drivers are needed by your system, consult your system manuals. DO NOT REMOVE ANY LINES YOU ARE UNSURE OF.
  2. Run the Publisher Setup program in standard mode if the problem occurred when running Windows in 386 enhanced mode on a 386 machine.

Modification Type:MinorLast Reviewed:8/16/2005
Keywords:kberrmsg kbprb kbsetup KB76494