OL98: Two Dial-up Connections Using Remote Mail with an OST (75771)
The information in this article applies to:
This article was previously published under Q75771 SYMPTOMS
When you initiate a dial-up connection from Microsoft Outlook 98 while
working offline, you may see two separate connections. The first
connection attempts to synchronize the Inbox folder and the second
downloads the header list for items to be retrieved.
RESOLUTION
A supported fix that corrects this problem is now available from Microsoft,
but has not been fully regression-tested and should be applied only to
systems experiencing this specific problem. If you are not severely
affected by this specific problem, Microsoft recommends that you wait for
the next service pack that contains this fix.
To resolve this problem immediately, contact Microsoft Product Support
Services to obtain the fix. For a complete list of Microsoft Product
Support Services phone numbers and information on support costs, please go
to the following address on the World Wide Web:
The English version of this fix should have the following file attributes
or later:
Component: Outlook
File Name Version
-----------------------
OUTLLIB.DLL 8.05.5806
EMSABP32.DLL 5.05.2392
EMSMDB32.DLL 5.05.2418
EMSUI32.DLL 5.05.2418
MSPST32.DLL 5.05.2415
STATUS
Microsoft has confirmed this to be a problem with the Microsoft products
listed at the beginning of this article.
MORE INFORMATION
When Outlook is configured with an offline store file (OST), and you use
the Remote Mail option on the Tools menu to connect to your server, Outlook
may hang up after an attempt to synchronize the Inbox and then redial to
download the message headers.
The expected behavior is that only one dial-up and connect should take
place, whether there is a "Synchronize Folder" action or not.
| Modification Type: | Major | Last Reviewed: | 10/16/2002 |
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| Keywords: | kbbug kbQFE KB75771 |
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