Unrecoverable Application Error Printing to HP Series II (64513)


The information in this article applies to:

  • Microsoft Windows 3.0
This article was previously published under Q64513

SYMPTOMS

You receive the message "Unrecoverable Application Error" (UAE) when printing from such programs as Microsoft Word for Windows and Microsoft Excel for Windows in enhanced mode if you have selected landscape and the Hewlett-Packard (HP) ProCollection cartridge on an HP LaserJet Series II.

This also occurs if you have an HP LaserJet (or compatible) other than the Series II that was set up as an HP LaserJet Series II during the installation of Windows or from the Control Panel.

CAUSE

This problem is caused by a problem in the HP LaserJet driver.

WORKAROUND

To work around this behavior, you can obtain and install the HPPCL.DRV file included in the Microsoft Windows 3.0 Supplemental Driver Library (SDL), or install a different driver, as follows:
  1. Run Windows in real mode.
  2. Using Control Panel, set the printer to portrait.
  3. Cancel the selection of the HP ProCollection cartridge.
  4. Select a printer other than the Series II (for example, select HP LaserJet Plus).

STATUS

Microsoft has corrected this problem in the HP LaserJet driver HPPCL.DRV included with the Microsoft Windows 3.0 Supplemental Driver Library (SDL).
Modification Type:MinorLast Reviewed:7/7/2005
Keywords:KB64513
©2004 Microsoft Corporation. All rights reserved.