Can't Disable Communications Server Error Dialog Boxes (60504)

This article was previously published under Q60504

You cannot disable the error message dialog boxes generated by a Communications Server workstation or server. All severity level 12 and 16 errors are designed to generate error messages. The purpose of these messages is to provide a visible indicator to the user or administrator that a severe or critical error has occurred, so that the user or administrator can take corrective action.

The following is additional information:

1. If the ESC key isn't pressed, error message dialog boxes are designed to disappear automatically after 60 seconds. Messages will not stack up on the server.
2. All Communications Server error messages are recorded in an error log file. (The default filename is COM.ERR. It is located in the LOGS sub-directory).
3. Communications Server messages cannot be redirected to another machine. Link or connection related errors are displayed on the machine that supports the link. If a connection is activated remotely and a link activation error occurs, the remote user will be notified that the connection could not be activated, and an error message will appear on the machine that supports the link service (on the machine that has the communications adapter).
4. For connection activation errors (that is, there is link problems when the connection is defined to be activated initially), only the first connection activation failure will be displayed as an error message. If an administrator attempts to reactivate the connection and another error occurs, another message will appear.
5. Currently, all severity level 12 and 16 errors are defined to be severe or critical errors. If you feel that a certain situation should not generate an error message, it should be reported to your Communications Server support personnel. When this situation has been reported to Microsoft, it will be reviewed, and the change request will be considered for inclusion in a future release of the product.