Mac Wkst: Err Msg: "Unknown Name" or "Incorrect Password" (48901)
The information in this article applies to:
- Microsoft Mail for AppleTalk Networks 2.0
- Microsoft Mail for AppleTalk Networks 2.0a
- Microsoft Mail for AppleTalk Networks 2.0b
- Microsoft Mail for AppleTalk Networks 3.0
This article was previously published under Q48901 SUMMARY
In Microsoft Mail, the error message "Unknown name" or "Incorrect
Password" is displayed during the automatic sign-in if one of the
following is true:
- The Network Manager or the user changed the name or password. In
this case, the automatic sign-in routines still have the old name
or password recorded. For Mail to enter the new name or password,
the user must update the name/password information in the Mail
Sign-In Preferences window.
- The user switched servers during the previous session. To connect to
the correct server, cancel the auto sign-in and reselect the server
you are trying to connect to.
MORE INFORMATION
If a user uses the automatic sign-in feature of Mail, choosing a
different server during the same session overwrites the server name
and network zone recorded in the auto sign-in routines.
For example, a user has two accounts on two different servers: on
SERVER-A, the account name is "Joe Doe"; on SERVER-B, the account name
is "Mr Doe".
The user automatically signs in on SERVER-A (as Joe Doe). He checks
his mailbox and then decides to sign in on SERVER-B (as Mr Doe). If he
restarts the Macintosh now, the Mail auto sign-in procedure will
display the error message "Unknown name." The name used in the auto
sign-in is still "Joe Doe"; however, the server is now SERVER-B, which
is the last server the user was connected to.
| Modification Type: | Major | Last Reviewed: | 11/9/1999 |
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| Keywords: | KB48901 |
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