RESOLUTION
A supported fix is now
available from Microsoft, but it is only intended to correct the problem that
is described in this article. Apply it only to computers that are experiencing
this specific problem. This fix may receive additional testing. Therefore, if
you are not severely affected by this problem, Microsoft recommends that you
wait for the next Office XP product name Public Update that contains this
fix.
To resolve this problem immediately, contact Microsoft Product
Support Services to obtain the fix. For a complete list of Microsoft Product
Support Services phone numbers and information about support costs, visit the
following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The typical support costs
will apply to additional support questions and issues that do not qualify for
the specific update in question.
The English version of
this fix will have the file attributes (or later) that are listed in the
following table. The dates and times for these files are listed in coordinated
universal time (UTC). When you view the file information, it is converted to
local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
----------------------------------------------------------
14-Nov-2002 12:15 n/a 1,804 Hotfix.txt
12-Nov-2002 16:49 n/a 2,819,096 Mstore.msp
12-Nov-2002 18:13 n/a 3,090,976 Mstoreff.msp
After the hotfix is installed, the following files will
have the listed attributes or later:
Date Time Version Size File name
----------------------------------------------------------
08-Nov-2002 13:47 10.0.4705.0 105,032 Mstore.exe
08-Nov-2002 13:47 10.0.4705.0 494,152 Mstores.dll