XCON: Message Transfer Agent Does Not Route or Deliver Messages That Are Sent to Recipients Who Have Embedded MSXCX500 Domain-Defined Attribute Values (332019)

SYMPTOMS

The Microsoft Exchange Server 5.5 Service Pack 4 (SP4) message transfer agent (MTA) may not route or deliver messages that are sent to recipients who have embedded MSXCX500 domain-defined attribute values. The sender receives a non-delivery report (NDR) that is similar to the following:The recipient name is not recognized Additionally, the message transfer agent may log event ID 290 messages in the application event log that have a description that contains one of following:

unrecognised-OR-name -or- MTS-congestion

RESOLUTION

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Because of file dependencies, this hotfix requires Microsoft Exchange Server version 5.5 Service Pack 4. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

File Information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date         Time   Version        Size       File name
--------------------------------------------------------------
01-Aug-2001  17:02                    41,325  Dbserver.sch
16-Sep-2002  15:49                    88,248  Dsadap.xv2
16-Sep-2002  15:49                    33,049  Edi.xv2
30-Oct-2002  22:14   5.5.2656.94   1,941,264  Emsmta.exe       
30-Oct-2002  22:13   5.5.2656.94      69,904  Ems_rid.dll      
13-Jun-2001  17:05                   133,435  Infoplog.cfg
30-Oct-2002  22:14   5.5.2656.94     167,184  Mtacheck.exe     
30-Oct-2002  22:13   5.5.2656.94     743,696  Mtamsg.dll       
30-Oct-2002  22:13   5.5.2656.94      16,144  Mtaperf.dll      
13-Jun-2001  17:06                    50,789  P2.xv2
17-Sep-2001  18:45                    14,002  P42.tpl
16-Sep-2002  15:49                    41,222  P772.tpl
16-Sep-2002  15:49                     9,028  P772.xv2
29-Aug-2001  18:16                    23,350  Rdi.xv2
30-Oct-2002  22:12   5.5.2656.94     322,320  X400om.dll       
16-Sep-2002  15:49                    31,276  X500dap.tpl