Error Message After You Install Works 7.0: Microsoft Word Has Encountered a Problem and Needs to Close (331987)
The information in this article applies to:
- Microsoft Works 7.0
- Microsoft Word 2002
- Microsoft Works Suite 2003
This article was previously published under Q331987 SYMPTOMS When you start Word 2002, you may receive the following
error message: Microsoft Word has encountered a problem
and needs to close. We are sorry for the inconvenience.
If you click
Click Here, a second dialog box that contains information about the error
opens. The information contains the following:
Error Signature
AppName: winword.exe AppVer: 10.0.4030.0
ModName: unknown
ModVer: 0.0.0.0 Offset: 00650053 CAUSE This behavior may occur if both of the following conditions
are true:
- You install Works 7.0 on your
computer.
- Word 2002 is already installed on the same
computer.
RESOLUTIONThe
following file is available for download from the Microsoft Download
Center:
Release Date: Oct-30-2002
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.
| Modification Type: | Minor | Last Reviewed: | 6/30/2003 |
|---|
| Keywords: | kberrmsg kbprb KB331987 |
|---|
|
