How to reset or restore your Broadband Networking Wireless Base Station (331949)


The information in this article applies to:

  • Microsoft Broadband Networking Wireless Base Station MN500
This article was previously published under Q331949

SUMMARY

You may have to reset or restore your Microsoft Broadband Networking Wireless Base Station if any one of the following symptoms are true:

  • Dynamic Host Configuration Protocol (DHCP) is enabled on the base station, but the base station is not assigning Internet Protocol (IP) addresses.
  • The computers that are on your network can no longer connect to the Internet.
  • The base station is not performing as you expect.

INTRODUCTION

This article describes how to reset or restore your Microsoft Broadband Networking Wireless Base Station.

MORE INFORMATION

You may have to reset or to restore your base station if you experience any one of the symptoms that are listed in the "Summary" section. Resetting the base station is different from restoring the base station.

When you reset the base station, your current network and Internet connections are re-established without modifying any settings.

When you restore the base station, your current settings are erased, and the base station is restored to the factory default settings.

Reset the base station

To reset the base station, use one of the following methods.

Method 1: Hardware reset

To reset the base station, follow these steps:
  1. Unplug the power adaptor from the base station, wait 10 seconds, and then plug the power adaptor back into the base station.
  2. After the base station power light turns green, the reset is complete.

Method 2: Broadband Network Utility reset

To reset the base station, follow these steps:
  1. Start the Microsoft Broadband Network Utility.
  2. On the Tools menu, click Management Tool.
  3. When you are prompted, log on to the base station. To do this, use the password that you created when you ran the Setup Wizard the first time. If you did not run the Setup Wizard, type the default base station password admin.
  4. On the Management menu, click Reset Base Station.
  5. On the Reset Base Station page, click Reset.

    Note While the reset is in progress, the power light on the base station blinks and then turns orange. When the light is solid green, the reset is complete.

Restore the base station

To restore the base station, use one of the following methods.

Method 1: Hardware restore

To restore the base station back to factory default settings, follow these steps:
  1. Use a pointed object to press and hold the Reset button.

    Note The Reset button is recessed, and it is found on the back of the base station.
  2. When the power light on the front of the base station starts to blink green and orange, release the Reset button. The power light turns solid orange. When the power light is solid green, the original factory default settings are restored. This process takes about a minute.

Method 2: Broadband Network Utility restore

To restore the base station back to factory default settings, follow these steps:
  1. Start the Microsoft Broadband Network Utility.
  2. On the Tools menu, click Management Tool.
  3. When you are prompted, log on to the base station. To do this, use the password that you created when you ran the Setup Wizard the first time. If you did not run the Setup Wizard, type the default base station password admin.
  4. On the Management menu, click Back Up and Restore Settings.
  5. On the Back Up and Restore Settings page, click Restore Factory Default Settings.

    NoteWhile the original factory default settings are restored, the green power light on the base station blinks and then turns orange. When the power light is solid green, the original factory default settings are restored.
Modification Type:MinorLast Reviewed:1/7/2006
Keywords:kbhowto kbBroadBand KB331949 kbAudEndUser
©2004 Microsoft Corporation. All rights reserved.