OL2002: You Cannot Programmatically Retrieve the Contact Information in a Contact Link If Outlook 2002 Is Not Running (331938)

RESOLUTION

Service Pack Information

This problem is corrected in Office XP Service Pack 3.

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Size       File name     
   ------------------------------------------------
   25-Oct-2002  10:53  4,146,688  Outlook_admin.msp
   25-Oct-2002  10:12  2,272,908  Outlook.msp

After the hotfix is installed, the following files will have the listed attributes or later:

   Date         Time   Version        Size        File name     
   -----------------------------------------------------------
   19-Sep-2002  21:23  10.0.4517.0       105,032  Envelope.dll     
   11-Oct-2002  22:14  10.0.4608.0       346,696  Exsec32.dll      
   09-Aug-2002  03:22  10.0.4406.0       137,800  Impmail.dll      
   13-Sep-2002  03:52  10.0.4510.0       539,208  Outlcm.dll       
   24-Oct-2002  18:44  10.0.4622.0     6,314,568  Outllib.dll      
   13-Sep-2002  03:52  10.0.4510.0        92,744  Outlmime.dll     
   13-Sep-2002  03:52  10.0.4510.0        47,688  Outlook.exe      
   09-Aug-2002  03:22  10.0.4406.0       121,416  Outlph.dll