MSBBN: MSBBN Problems with PPPoE Setup and Programming the Base Station (331918)

RESOLUTION

1. Remove the BNU program:
   1. Click Start, click Control Panel, and then click Add or Remove Programs.
   2. Click Change or Remove Programs, click Microsoft Broadband Networking.
   3. From the list of currently installed programs, click Remove, and then click Yes to confirm.
   4. Follow the instructions that appear on the screen to complete the removal process.
2. Restore the base station to the factory default settings:
   1. Use a pointed object to press the reset button on the back of the base station, while you watch the power indicator light on the front of the base station. Hold down the button until the light starts to blink green and orange, or for about five seconds.
   2. Release the button, wait for the light to turn solid orange, and then green. This process can take several minutes. Do not unplug the base station while you are restoring it.
3. Connect your computer directly to the device that you use to connect to the Internet. For example, if you use a DSL modem, connect that device to your computer without using the base station.
4. Verify that your computer is connected to the Internet, and then make a note of the PPPoE settings. To check the PPPoE settings:
   1. Click Start, click Control Panel, and then click Network and Internet Connections.
   2. Click Network Connections, double-click your Internet connection, and then click Properties.
   3. On the General tab, note the service name.
   4. Click the Networking tab, click Internet Protocol (TCP/IP), and then click Properties.
   5. Note the Internet Protocol (IP) address and DNS server address information.
5. Run the Microsoft Broadband Networking Setup program again, but cancel Setup after the BNU is installed.
6. Connect the modem to the "To Modem" jack on your base station.
7. Connect your computer to your base station.
8. Release and renew your IP configuration by using IPCONFIG:
   1. Click Start, click Run, type cmd, and then click OK.
   2. At the command prompt, type ipconfig /release "Adapter_Name", and then press ENTER, where Adapter_Name is the name of the network adapter.
      
      For example: ipconfig /release "Wireless Network Connection" or ipconfig /release "Local Area Connection".
   3. At the command prompt, type ipconfig /renew "Adapter_Name", and then press ENTER, where Adapter_Name is the name of the network adapter.
   NOTE: If you are using a computer that is running Microsoft Windows Millennium Edition, Microsoft Windows 98, or Microsoft Windows 95, use WINIPCFG instead of IPCONFIG.
9. Connect to the Base Station Management tool, and then manually configure the PPPoE settings:
   1. Click Start, click All Programs, and then click Microsoft Broadband Network Utility.
   2. On the Tools menu, click Base Station Management Utility.
   3. On the menu pane, click Wide Area Network, and then click PPPoE under Internet Connection Type.
   4. Type the PPPoE settings that you noted in step 4, and then click Auto-reconnect.
   5. Click Apply.