RESOLUTION
A supported fix is now
available from Microsoft, but it is only intended to correct the problem that
is described in this article. Apply it only to computers that are experiencing
this specific problem. This fix may receive additional testing. Therefore, if
you are not severely affected by this problem, Microsoft recommends that you
wait for the next Office XP product name Public Update that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product
Support Services to obtain the fix. For a complete list of Microsoft Product
Support Services phone numbers and information about support costs, visit the
following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The typical support costs
will apply to additional support questions and issues that do not qualify for
the specific update in question.
The English version
of this fix should have the following file attributes or later:
Date Time Size File name
--------------------------------------------
11-Dec-2002 19:29 1,301,056 Mssp3fr.msp
11-Dec-2002 20:05 1,414,220 Mssp3frff.msp
After the hotfix is installed, the English version of this fix
will have the file attributes (or later) that are listed in the following
table. The dates and times for these files are listed in coordinated universal
time (UTC). When you view the file information, it is converted to local time.
To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
---------------------------------------------------
28-Nov-2002 19:30 1.7.1.107 331,855 Mssp3fr.dll