IIS Admin Services Does Not Stay Running and Exchange SMTP Service Repeatedly Stops (331509)


The information in this article applies to:

  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Server
This article was previously published under Q331509

SYMPTOMS

You may experience both of the following symptoms on a Microsoft Exchange 2000 server that is running on Windows 2000 Server or Windows 2000 Advanced Server:
  • The IIS Admin Service stops. When you restart it, it immediately stops again.
  • The Simple Mail Transfer Protocol (SMTP) service and the Network News Transport Protocol (NNTP) service repeatedly stop and restart.

CAUSE

This problem may occur if the Exchange server receives a corrupted message that contains a recipient size that is not valid.

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 

Date         Time   Version            Size    File name
----------------------------------------------------------
21-Oct-2002  20:48  5.0.2195.6089     321,808  Aqueue.dll
21-Oct-2002  20:48  5.0.2195.6098      66,832  Mailmsg.dll
21-Oct-2002  20:48  5.0.2195.5255      38,160  Ntfsdrv.dll
21-Oct-2002  20:48  5.0.2195.5600     440,080  Smtpsvc.dll

Note You will be prompted to restart the server when you install this hotfix. If you later remove this hotfix, you must also restart the server when the removal is completed.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

MORE INFORMATION

In the user interface, SMTP is shown incorrectly as "Simple Mail Transport Protocol (SMTP)."

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

Modification Type:MinorLast Reviewed:10/10/2005
Keywords:kbHotfixServer kbQFE kbWin2kSP4fix kbWin2000preSP4Fix kbfix kbbug kbprb KB331509 kbAudITPRO
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