BUG: The Unidrv4.dll File That is Included with the German Windows NT 4.0 SP6a CD-ROM Causes Errors (331487)


The information in this article applies to:

  • the operating system: Microsoft Windows NT 4.0 SP6a
This article was previously published under Q331487

SYMPTOMS

After you use a German Windows NT 4.0 Service Pack 6a CD-ROM to install one of the printers that is based on the Unidrv4 driver, and if you choose to print the test page, you receive an error message.

Following are the errors that you receive on English and German systems, respectively:

Test page failed to print. Would you like to view the print trouble shooter for assistance? The system does not support the command requested.
Die Testseite konnte nicht gedruckt werden. Mochten Sie den Druck-Ratgeber angezeigt bekommen? Das System unterstutzt den angeforderten Befehl nicht.

CAUSE

This error occurs because the Unidrv4.dll file that is distributed with German Windows NT 4.0 Service Pack 6a CD- ROM is not updated.

RESOLUTION

To resolve this error and install the correct version of Unidrv4.dll, install a printer from an English Windows NT 4.0 SP6a CD-ROM.

Later, when you want the German version of the .dll file, you can reinstall from the German CD; the installation does not overwrite Unidrv4.dll with the incorrect German version.

If you are a driver developer, and you are distributing a printer that is based on Unidrv4.dll, you have to distribute the version of Unidrv4.dll that is on the English Windows NT 4.0 SP6a CD.

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

Steps to Reproduce the Behavior

  1. Make sure that you are working on a system where no Unidrv4.dll is installed.
  2. From a German Windows NT 4.0 Service Pack 6a CD-ROM, install one of the printers that is listed in the following KB article:

    238330 Add Printer Wizard Offers More Printer Selections in Service Pack 6 CD-ROM

  3. When you receive a prompt to print the test page, click Yes.

    You receive the error that is mentioned in the "Symptoms" section.

REFERENCES

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

238330 Add Printer Wizard Offers More Printer Selections in Service Pack 6 CD-ROM

Modification Type:MinorLast Reviewed:7/22/2004
Keywords:kbbug kbnofix KB331487 kbAudDeveloper
©2004 Microsoft Corporation. All rights reserved.