RESOLUTION
Service Pack Information
This problem is corrected in Microsoft Office XP Service Pack 3.
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack
Hotfix Information
A supported fix is now
available from Microsoft, but it is only intended to correct the problem
described in this article. Only apply it to systems that are experiencing this
specific problem. This fix may receive additional testing to further ensure
product quality. Therefore, if you are not severely affected by this problem,
Microsoft recommends that you wait for the next Microsoft Office XP service
pack that contains this hotfix.
To resolve this problem immediately,
contact Microsoft Product Support Services to obtain the fix. For a complete
list of Microsoft Product Support Services phone numbers and information about
support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question.
The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name
---------------------------------------------
11-Nov-2002 23:24 2,287,332 Outlook.msp
12-Nov-2002 00:59 5,154,032 Outlookff.msp
After the hotfix is installed, the following files will have the
listed attributes or later:
Date Time Version Size File name
--------------------------------------------------------------
19-Sep-2002 21:23 10.0.4517.0 105,032 Envelope.dll
11-Oct-2002 22:14 10.0.4608.0 346,696 Exsec32.dll
09-Aug-2002 03:22 10.0.4406.0 137,800 Impmail.dll
08-Nov-2002 21:47 10.0.4705.0 539,208 Outlcm.dll
08-Nov-2002 21:47 10.0.4705.0 6,314,568 Outllib.dll
11-Oct-2002 22:14 10.0.4608.0 92,744 Outlmime.dll
13-Sep-2002 03:52 10.0.4510.0 47,688 Outlook.exe
08-Nov-2002 21:47 10.0.4705.0 121,416 Outlph.dll