OWC10: Spreadsheet Component May Return Errors in Multi-Threaded Client on Multi-Processor System (331400)


The information in this article applies to:

  • Microsoft Office XP Web Components
This article was previously published under Q331400

SYMPTOMS

The Microsoft OWC 10 Spreadsheet component may display an unspecified error when multiple instances are run on multiple threads on a multi-processor system. When you automate multiple instances of the Microsoft Office XP Spreadsheet component, one or more instances may receive an error when using the HTMLData property to get or to set HTML data. This occurs if those instances are permitted to run simultaneously. The exact error message may vary depending on the circumstance, but the most common error message follows:

0x80004005 (-2147467259) : Unspecified error

CAUSE

Converting the spreadsheet data to and from HTML can allow concurrent access to global items that are not fully protected in a multi-processor environment.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office XP Public Update that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date           Time   Version        Size   File name
------------------------------------------------------
11-Nov-2002    09:44            2,761,220   Owc10.msp
11-Nov-2002    10:42           11,166,732   Owc10ff.msp
The English version of this fix should have the following file attributes or later:

  Date         Time   Version           Size   File name
------------------------------------------------------
07-Nov-2002  20:14  10.0.4705.0  7,315,968   Owc10.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kbbug kbfix kbOfficeWebSpread kbOfficeXPPreSP2fix KB331400 kbAudDeveloper
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