Windows Explorer stops responding when you cancel a print job in the Norwegian version of Windows XP (331327)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
This article was previously published under Q331327

SYMPTOMS

In the Norwegian version of Microsoft Windows XP, you try to delete a print job. When you click Ja to confirm the cancellation, Windows Explorer may stop responding, and you may receive the following error message:
Explorer.EXE har et problem og ma lukkes. Vi beklager det inntrufne.

CAUSE

This problem occurs because the message that prompts you to confirm the cancellation contains the extra characters "%s." The US English version of Windows XP does not have these extra characters in the confirmation message. Therefore, the error does not occur in the US version.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version        Size       File name      Platform
   ---------------------------------------------------------------------
   13-Dec-2002  01:20  5.1.2600.1149  1,255,936  Printui.dll    IA-64
   13-Dec-2002  00:32  5.1.2600.1149    529,920  Wprintui.dll   IA-64
   07-Dec-2002  01:34  5.1.2600.1149    486,400  Wxpsp2res.dll  IA-64
   07-Dec-2002  01:33  5.1.2600.1149    485,888  Xpsp2res.dll   IA-64
   13-Dec-2002  00:19  5.1.2600.1149    529,920  Printui.dll    x86
   07-Dec-2002  00:34  5.1.2600.1149    486,400  Xpsp2res.dll   x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

MORE INFORMATION

The full text of the prompt message is Er du sikker på at du vil slette maskinvareprofilen %s? In the US English version of Windows XP, the same message is Are you sure you want to cancel the selected print jobs?
Modification Type:MinorLast Reviewed:10/10/2005
Keywords:kbHotfixServer kbQFE kbWinXPsp2fix kbbug kbfix kbQFE kbWinXPpreSP2fix KB331327
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