SMS: Smsmon32.exe hangs after a user logs on, logs off, or shuts down the computer (331198)


The information in this article applies to:

  • Microsoft Systems Management Server 2.0
This article was previously published under Q331198

SYMPTOMS

After the post-Service Pack 4 (SP4) Hotfix Rollup Package (HRP) is installed, Smsmon32.exe may stop responding (hang) on a Systems Management Server (SMS) client. This problem may occur when a user logs on, logs off, or shuts down the client computer. When this problem occurs, Smsmon32.exe hangs while a dialog box with Wait, End Task, and Cancel buttons appears.

RESOLUTION

For SMS 2.0 Service Pack 5 (SP5) sites, this fix is included in Microsoft Knowledge Base article 815373. Click the following article number to view the article in the Microsoft Knowledge Base:

815373 SMS clients do not check for new programs at the correct interval

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next SMS service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date         Time   Version        Size       File name            Platform
---------------------------------------------------------------------------
01-May-2002  18:30  2.0.92.9         638,692  Apasetup.exe         Alpha
01-May-2002  17:55  2.0.1493.4163    295,184  Ccim32.dll           Alpha
01-May-2002  18:30  2.0.92.9       1,926,769  Ccmcore.exe          Alpha
01-May-2002  18:30  2.0.1493.4170  4,453,167  Clicore.exe          Alpha
01-May-2002  12:05  2.0.1493.4105    125,712  Clisvcl.exe          Alpha
01-May-2002  18:30  2.0.1493.4170     13,584  Cliver.exe           Alpha
01-May-2002  18:30                        67  Compver.ini
01-May-2002  18:30                        67  Compverbase.ini
01-May-2002  18:30                        67  Compversmsapm32.ini
01-May-2002  18:30                        67  Compverswdist.ini
01-May-2002  15:45  2.0.1493.4149     55,056  Cqmgr32.dll          Alpha
01-May-2002  18:30  2.0.1493.4170    105,232  Launch32.exe         Alpha
01-May-2002  16:30  2.0.1493.4146     75,536  Odpsys32.exe         Alpha
01-May-2002  16:30  2.0.1493.4146     83,216  Odpusr32.exe         Alpha
01-May-2002  18:30  2.0.1493.4170    331,536  Smsapm32.exe         Alpha
01-May-2002  18:30  2.0.1493.4170    175,888  Smsmon32.exe         Alpha
01-May-2002  18:30  2.0.92.9         694,839  Swdist32.exe         Alpha
01-May-2002  18:30  2.0.92.9         391,460  Apasetup.exe         x86
01-May-2002  17:55  2.0.1493.4163    182,096  Ccim32.dll           x86
01-May-2002  18:30  2.0.92.9       1,324,792  Ccmcore.exe          x86
01-May-2002  18:30  2.0.1493.4170  3,409,548  Clicore.exe          x86
01-May-2002  12:05  2.0.1493.4105     88,432  Clisvcl.exe          x86
01-May-2002  18:30  2.0.1493.4170      8,512  Cliver.exe           x86
01-May-2002  18:30                        67  Compver.ini
01-May-2002  18:30                        67  Compverbase.ini
01-May-2002  18:30                        67  Compversmsapm32.ini
01-May-2002  18:30                        67  Compverswdist.ini
01-May-2002  15:45  2.0.1493.4149     34,656  Cqmgr32.dll          x86
01-May-2002  18:30  2.0.1493.4170     73,584  Launch32.exe         x86
01-May-2002  16:30  2.0.1493.4146     54,128  Odpsys32.exe         x86
01-May-2002  16:30  2.0.1493.4146     60,784  Odpusr32.exe         x86
01-May-2002  18:30  2.0.1493.4170    252,784  Smsapm32.exe         x86
01-May-2002  18:30  2.0.1493.4170    118,208  Smsmon32.exe         x86
01-May-2002  18:30  2.0.92.9         640,802  Swdist32.exe         x86
Note Because of file dependencies, the most recent hotfix or feature that contains these files may also contain additional files.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

How to apply the hotfix

To apply the hotfix, use either of the following methods.

Using the hotfix installer

Note This method is for Intel-based computers only.
  1. Create a folder in a location that is accessible to your SMS site servers.
  2. Copy the update file (Q331198.exe) and the platform folders to the new folder. The folder structure must be such that the update file is located one folder "above" the platform folders.
  3. From each of the primary and secondary SMS site servers in your environment, log on to your site server by using an account with administrator permissions.
  4. Quit the SMS Administrator console if it is running.
  5. Run Q331198.exe, and then follow the instructions in the wizard.

Using a manual installation

  1. Create a folder in a location that is accessible to your SMS site servers.
  2. Copy the platform folders that contain the hotfix files to the new folder.
  3. From each of the primary and secondary SMS site servers in your environment, log on to your site server by using an account with administrator permissions.
  4. Quit the SMS Administrator console if it is running.
  5. Stop all SMS services.
  6. Replace the Ccim32.dll, Clisvcl.exe, Cqmgr32.dll, Launch32.exe, Odpsys32.exe, Odpusr32.exe, Smsmon32.exe, and Smsapm32.exe files in the Sms_root_folder\Bin\Platform folder with the versions from the hotfix.
  7. Replace the Swdist32.exe file in the Sms_root_folder\Inboxes\Clicomp.src\SWDist\Platform folder with the version from the hotfix.
  8. Replace the Apasetup.exe file in the Sms_root_folder\Inboxes\Clicomp.src\Smsapm32\Platform folder with the version from the hotfix.
  9. Replace the Ccmcore.exe and Clicore.exe files in the Sms_root_folder\Inboxes\Clicomp.src\Base\Platform folder with the versions from the hotfix.
  10. Replace the Compver.ini file in the Sms_root_folder\Inboxes\Clicomp.src\SWDist folder with the Compverswdist.ini file from the hotfix. Note that you must rename the Compverswdist.ini file to Compver.ini.
  11. Replace the Compver.ini file in the Sms_root_folder\Inboxes\Clicomp.src\Smsapm32 folder with the Compversmsapm32.ini file from the hotfix. Note that you must rename the Compversmsapm32.ini file to Compver.ini.
  12. Replace the Compver.ini file in the Sms_root_folder\Inboxes\Clicomp.src\Base folder with the Compverbase.ini file from the hotfix. Note that you must rename the Compverbase.ini file to Compver.ini.
  13. Restart the SMS services.
Modification Type:MinorLast Reviewed:6/5/2006
Keywords:kbHotfixServer kbQFE kbSMS200preSP5fix kbbug kbfix KB331198
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