You Cannot Copy or Move Messages to Public Folders (330752)


The information in this article applies to:

  • Microsoft Exchange 2000 Server
  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Windows Small Business Server 2003, Premium Edition
  • Microsoft Windows Small Business Server 2003, Standard Edition
This article was previously published under Q330752

SYMPTOMS

When you try to move or copy a message from your Inbox or a personal folder (.pst) file to a public folder, you may receive one of the following error messages:
Can't move the items. The item could not be moved. It was either already moved or deleted, or access was denied.

-or-

Can't copy the items. Could not make another copy of the item. The original was either already moved or deleted, or access was denied.

-or-

Can't move the items. You don't have permission to create an entry in this folder. Right-click the folder, and then click Properties to check your permissions for the folder. See the folder owner or your administrator to change your permissions.

-or-

Can't move the items. You do not have sufficient permission to perform this operation on this object. See the folder contact or your system administrator.

CAUSE

This issue may occur if an explicit deny is set for the Everyone group on one of the following permissions on the root public folder tree:
  • Create public folder
  • Create top level public folder
  • Create named properties in the information store

RESOLUTION

To resolve this issue, remove the explicit Deny for the Everyone group on these permissions:
  1. Start Exchange System Manager.
  2. Under the Folders object, right-click the Public Folders object, and then click Properties.
  3. Click the Security tab, and then click the Everyone group.
  4. Click to de-select the Deny check box for the three following permissions:
    • Create public folder
    • Create top level public folder
    • Create named properties in the information store
  5. Click Apply, and then click OK to close the properties.

MORE INFORMATION

The "Create named properties in the information store" permission must not be set to Deny for the Everyone group because the message that you are copying or moving to the public folder may contain Messaging Application Programming Interface (MAPI) named properties. MAPI propagates above 0x8000 ("User-defined Name-to-id mapped property").

You can use MAPI viewer tools such as Mdbvue32, Mapidump, Mfcmapi, and Outspy to view these MAPI-named properties.
Modification Type:MinorLast Reviewed:4/25/2005
Keywords:kberrmsg kbfix kbprb KB330752
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