The name of the sender appears as a x.500 address when you send an e-mail message while you are working offline in the Japanese version Outlook 2000 (330568)


The information in this article applies to:

  • Microsoft Outlook 2000
This article was previously published under Q330568

SYMPTOMS

When you send an e-mail message while you are working offline in the Japanese version of Microsoft Outlook 2000, your name appears as x.500 in the From box in the Sent Item folder. If you print the e-mail message, your name appears as though it was sent by a delegate ("sent on behalf of") in the From box.

CAUSE

This problem occurs because Outlook 2000 acquires the recipient entry information from both a downloaded global address list and from a directory for Offline addresses. However, there is a difference between the entry information that is downloaded from the global address list and the information that is downloaded from the Offline directory.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Japanese version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   File name          Date       Size       Description
   ------------------------------------------------------------
   Outlook_Admin.msp  2002-Dec-7  3,071,940  administrator patch
   Outlook.msp        2002-Dec-7  1,433,156  client patch
After the hotfix is installed, the Japanese version of the following files will have the listed attributes or later: 
   File name    Version
   -----------------------
   Outllib.dll  9.0.0.7203
   recall.dll   9.0.0.7031
Note You must have Microsoft Office 2000 Service Pack 3 (SP3) or later installed for this fix because of file dependencies.


STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kbbug kbfix kbOffice2000preSP3fix KB330568
©2004 Microsoft Corporation. All rights reserved.