MORE INFORMATION
The
error codes described in the "More Information" section of this article indicate that the error is generated by the Mobile
Information Server computer with the Server ActiveSync component
installed.
MIS_0 (SYNC_STATUS_CODE_INVALID)
MIS_1 (SYNC_STATUS_CODE_SUCCESS)
MIS_2 (SYNC_STATUS_CODE_PROTOCOL_VER): Synchronization software version
for this mobile device is not supported on the server you specified. Automatic
synchronization is now disabled.
Explanation: These errors may occur if the client and the server are not using the same protocol
version.
Resolution: Make sure that the Server Sync client update on the device is
intended for use with the version of Mobile Information Server on the server.
Install either ActiveSyncUpdate.cab from the Pocket PC directory on the MIS 1.5
Enterprise Edition CD-ROM or the latest Pocket PC 2002 update from the maker of
your Pocket PC computer.
(SYNC_STATUS_CODE_SYNCKEY): Sync key mismatch error. To restart
sync, disable and then re-enable Server ActiveSync on the device for the
particular data type that failed (for example, Calendar, Contacts, or
Inbox).
Explanation: This error may be reported if the device was restored from an
older backup, if the user's Microsoft Exchange account was restored or moved to a
different server, or if the Mobile Information Server program on the server
was updated.
Resolution: Disable and then re-enable Server Sync for the data types that
are being synchronized.
(SYNC_STATUS_CODE_PROTOCOL): Synchronization cannot be completed
successfully because of a server software error. Contact your network
administrator.
MIS_5 (SYNC_STATUS_CODE_SYNC_SERVER): Synchronization failed because of
a server software error. If the problem continues, contact your network
administrator.
Explanation: The Exchange server is not available.
Resolution: Retry the synchronization operation after your Exchange server becomes available.
Additional troubleshooting information: The provisioned user may be corrupted. Create another account and
mailbox. Provision the new user account and then use the Mailbox Merge utility (Exmerge.exe) to import the users mailbox content to the new mailbox.
Try to log on by using the new user account and mailbox.
Additional troubleshooting information: These errors may occur if you are using a newer version of the sync
ROM that is not compatible with the version of
Microsoft Server Active
Sync (MSAS) on your server.
(SYNC_STATUS_CODE_CONVERSION)
MIS_7 (SYNC_STATUS_CODE_CONFLICT)
MIS_8 (SYNC_STATUS_CODE_OBJ_NOT_FOUND): Synchronization of Inbox cannot
be completed successfully. Your device must sync all Inbox information with
the sync server.
Explanation: These errors may occur if the synchronization server cannot open the
Inbox folder on the Exchange server. It may also occur with the Calendar and
Contacts.
Resolution: A recovery synchronization operation will be performed automatically during a later
sync operation.
(SYNC_STATUS_CODE_DISK_SPACE): Synchronization failed. There is
not enough space in your Exchange mailbox to synchronize information.
Delete old items to increase space and try again.
Explanation: This error may occur if you are nearing the mailbox limits set on
your Exchange server.
Resolution: To resolve this issue, delete items in your mailbox to bring it under the specified
limits. Contact your Exchange administrator to change the limits on your
mailbox