RESOLUTION
A
supported fix is now available from Microsoft, but it is only intended to
correct the problem that is described in this article. Apply it only to
computers that are experiencing this specific problem.
To resolve this
problem, contact Microsoft Product Support Services to obtain the fix. For a
complete list of Microsoft Product Support Services phone numbers and
information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question.
The Global version of this
fix should have the file attributes (or later) that are listed in the following
table. The dates and times for these files are listed in coordinated universal
time (UTC). When you view the file information, it is converted to local time.
To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
-------------------------------------------------------
24-Jan-2003 17:39 5,676,428 Winword.msp
24-Jan-2003 18:21 6,629,784 Winwordff.msp
After the hotfix is installed, the Global version of this fix
will have the file attributes (or later) that are listed in the following
table:
Date Time Version Size File name
-------------------------------------------------------
24-Jan-2003 01:05 10.0.4921.0 10,598,984 Winword.exe