Internet Explorer Stops Responding at "Downloading ActiveX Control" Message When You Try to Use a Certificate Server (330389)


The information in this article applies to:

  • Microsoft Internet Explorer 5.5 for Windows NT 4.0
  • Microsoft Internet Explorer 5.01 for Windows NT 4.0
  • Microsoft Internet Explorer 5.0 for Windows NT 4.0
  • Microsoft Internet Explorer 5.5 for Windows Millennium Edition
  • Microsoft Internet Explorer 5.5 for Windows 98 Second Edition
  • Microsoft Internet Explorer 5.01 for Windows 98 Second Edition
  • Microsoft Internet Explorer 5.0 for Windows 98 Second Edition
  • Microsoft Internet Explorer 5.5 for Windows 98
  • Microsoft Internet Explorer 5.01 for Windows 98
  • Microsoft Internet Explorer 5.0 for Windows 98
  • Microsoft Internet Explorer 5.5 for Windows 2000
  • Microsoft Internet Explorer 5.01 for Windows 2000
  • Microsoft Internet Explorer version 6 for Windows 98
  • Microsoft Internet Explorer version 6 for Windows 98 Second Edition
  • Microsoft Internet Explorer version 6 for Windows Millennium Edition
  • Microsoft Internet Explorer version 6 for Windows NT 4.0
  • Microsoft Internet Explorer version 6 for Windows 2000
  • Microsoft Internet Explorer version 6 for Windows XP
  • Microsoft Internet Explorer version 6 for Windows XP 64-Bit Edition
This article was previously published under Q330389

SYMPTOMS

Any of the following symptoms may occur:
  • Web pages on a Microsoft Windows Certificate Server may stop responding.
  • You may receive error messages that state an ActiveX Control could not be downloaded.
  • Enrollment may not be successful.
For example, Internet Explorer may display a "Downloading ActiveX Control" message in a progress bar on a Web page or in the status bar when you try to use a Microsoft Windows Certificate Server to request a certificate or to enroll a smart card; you may not be able to continue the enrollment process.

CAUSE

This behavior may occur if your computer been updated with the fix that is described in the following Microsoft Knowledge Base article, but the Microsoft Windows Certificate Server computer has not been updated with the fix.

323172 MS02-048: Flaw in Certificate Enrollment Control May Cause Digital Certificates to Be Deleted

RESOLUTION

Contact the administrator of the Microsoft Windows Certificate Server computer. Administrators of Microsoft Windows Certificate Server computers must install the fix that is described in Microsoft Knowledge Base article Q323172 to permit updated clients to use the Certificate Enrollment control. For additional information about obtaining this fix, click the article number below to view the article in the Microsoft Knowledge Base:

323172 MS02-048: Flaw in Certificate Enrollment Control May Cause Digital Certificates to Be Deleted

If you have already installed this hotfix on the Certificate Server computer, reapply the hotfix and then restart your computer.

STATUS

This behavior is by design.

MORE INFORMATION

When a client computer for which the updated control has not been applied tries to enroll with a Web server that has been updated, the Web server downloads the updated control to the client computer. If you try to enroll a smart card, you must add the Web server that hosts the Certificate Services Web enrollment pages to the Trusted Sites zone in Microsoft Internet Explorer. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

330211 ActiveX Error Messages Using Certificate Enrollment Web Pages to Enroll a Smart Card in Internet Explorer

Modification Type:MajorLast Reviewed:12/5/2003
Keywords:kbprb KB330389
©2003 Microsoft Corporation. All rights reserved.