Code 10 Error Message When Bluetooth Transceiver Is Plugged Into a Bus-Powered Hub (330368)


The information in this article applies to:

  • Microsoft Optical Desktop Elite for Bluetooth 2.0
  • Microsoft Wireless Optical Desktop for Bluetooth
This article was previously published under Q330368

SYMPTOMS

When you try to attach a Bluetooth transceiver to your computer by using a bus-powered hub, such as the Microsoft Natural Keyboard Pro Universal serial bus (USB) hub, you may receive an error message that is similar to the following:
Code 10: The USB hub power has been exceeded.

CAUSE

This issue may occur if your Bluetooth transceiver is not plugged into a powered hub. The Bluetooth transceiver must be plugged into a powered hub.

RESOLUTION

To resolve this issue, plug the transceiver into a self-powered hub or a USB root hub.
Modification Type:MinorLast Reviewed:1/7/2006
Keywords:kberrmsg kbprb KB330368
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