Bluetooth Desktop: "Keyboard Error or No Keyboard Present" Error Message After Bluetooth Keyboard Is Installed (330358)

SYMPTOMS

During the installation of the Microsoft Wireless Optical Desktop for Bluetooth, you may receive an error message similar to the following when you try to restart your computer:

Keyboard Error or No Keyboard Present
Press F1 to continue, DEL to enter setup

The computer does not restart as expected.

CAUSE

This issue occurs because the system BIOS of some computers does not recognize the Bluetooth keyboard, and therefore it does not detect any keyboard. This condition is recognized as an error, and therefore the boot sequence quits.

RESOLUTION

To resolve this issue, disable the Halt on error function in the BIOS. To determine how to access the BIOS and disable this function, see the manual that was supplied with your computer or contact the computer manufacturer.

If you disable the Halt on error function in the BIOS, you still receive the error message, but the computer continues to start. After Microsoft Windows has started, the Bluetooth devices work as expected.

If you cannot disable the Halt on error function, you can attach a PS/2 keyboard to the computer to avoid receiving this error message.

For information about how to contact your computer manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z