BizDesk Keyword Searches Are Not Successful If a Keywords Catalog Property Exists (330327)


The information in this article applies to:

  • Microsoft Commerce Server 2002
This article was previously published under Q330327

SYMPTOMS

When you try to perform a Microsoft Commerce Server Business Desk (BizDesk) keyword search, the search is not successful, and you receive the following error message:
Object doesn't support this property or method: 'keywords.value' in catalogs/editor/edit_CatalogContent.asp

CAUSE

This problem occurs if you add a keywords property to the catalog because "keywords" is used for keyword searches.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Commerce Server 2002 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time      Size    File name
   ------------------------------------------------------
   10-Oct-2002  17:18     26,489  Dlg_productpicker.asp
   10-Oct-2002  17:18     66,388  Edit_catalogcontent.asp
   10-Oct-2002  17:18      6,916  Response_products.asp

WORKAROUND

To work around this problem, remove the keyword property from the catalog.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
Modification Type:MinorLast Reviewed:10/11/2005
Keywords:kbHotfixServer kbQFE kbbug kbfix KB330327 kbAudDeveloper
©2004 Microsoft Corporation. All rights reserved.