Members of the Power Users group cannot manage or print to a redirected printer from a Terminal Services session to a Windows 2000-based computer (330319)

SYMPTOMS

After you apply the hotfix that is documented in Microsoft Knowledge Base (KB) article 328020 to a Microsoft Windows 2000-based computer that is running Terminal Services, you may find that members of the Power Users group can view redirected printers from a Terminal Services session but cannot manage or print to the redirected printers from a Terminal Services session.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

328020 Redirected printing through a Terminal Services session may not work with Windows 2000 Service Pack 3

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to obtain the latest Windows 2000 service pack

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

You must have Windows 2000 Service Pack 3 (SP3) installed to apply this hotfix.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version        Size     File name
   --------------------------------------------------------
   01-Nov-2002  18:11  5.0.2195.6023  381,712  Printui.dll
   23-Oct-2002  17:05  5.0.2195.6100  138,752  Sp3res.dll
   01-Nov-2002  18:11  5.0.2195.6103   55,056  Wlnotify.dll

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the following article number to view the article in the Microsoft Knowledge Base:

265173The Datacenter Program and Windows 2000 Datacenter Server product

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

824684 Description of the standard terminology that is used to describe Microsoft software updates