Connecting a hard disk drive in slave only mode leads to system halt during resume from standby (330100)

The information in this article applies to:

Microsoft Windows Server 2003, Standard Edition
Microsoft Windows Server 2003, Enterprise Edition
Microsoft Windows Server 2003, Datacenter Edition
Microsoft Windows Server 2003, Web Edition
Microsoft Windows XP Service Pack 2, when used with:
- Microsoft Windows XP Professional
- Microsoft Windows XP Home Edition
Microsoft Windows XP Service Pack 1, when used with:
- Microsoft Windows XP Professional
- Microsoft Windows XP Home Edition
Microsoft Windows XP Professional
Microsoft Windows XP Home Edition

This article was previously published under Q330100

SYMPTOMS

A computer that is running Microsoft Windows XP or a later operating system stops responding during resume from standby, and you receive the following KERNEL_DATA_INPAGE_ERROR stop error message:

0x0000007a (e163a3e4,c000000e,bf8e9313,0697f860)

0x000000F4 (0x00000003, Parameter2, Parameter3, Parameter4)

Note Parameter2, Parameter3, and Parameter4 in the stop error may vary.

This problem occurs on a computer in which Windows XP or a later operating system is installed on a hard disk that is configured as a subordinate and no other device is connected to the same IDE controller channel (primary or secondary).

CAUSE

This behavior may occur when you use Windows XP or a later operating system with some motherboards. Microsoft is researching this problem and will post more information in this article when the information becomes available.

RESOLUTION

To resolve this behavior, use one of the following methods:

For Parallel Advanced Technology Attachment (PATA) hard disks, configure your disk drive as master only. For Serial Advanced Technology Attachment (SATA) hard disks, connect the hard disk cable to a master channel SATA connector on the motherboard.
Connect another device as a master, such as another disk drive or a CD drive or DVD drive.
Change your PATA and SATA IDE cable even if the cable does not appear worn.
Install Windows on a new hard disk because it is possible that your hard disk or your Windows installation may be corrupted.

MORE INFORMATION

Steps to reproduce the behavior

For PATA hard disks, set the hard disk jumper to slave mode. For SATA hard disks, connect the hard disk cable to a slave channel SATA connector on the motherboard.
In BIOS power management, set BIOS to S1 or S3 (STR).
Install Windows XP Professional with Service Pack 1 or Service Pack 2.
Restart the computer.
Set the computer to Standby.
Try to resume the system. The system stops responding.

Modification Type:	Major	Last Reviewed:	8/25/2005
Keywords:	kbprb kbStorageDev KB330100 kbAudDeveloper kbAudITPRO kbAudOEM