WD2002: Word Displays an Inserted Multiple Frame TIFF Picture As a Box (329985)


The information in this article applies to:

  • Microsoft Word 2002
This article was previously published under Q329985

SYMPTOMS

When you insert a multiple frame Tagged Image File Format (TIFF) picture into a new Microsoft Word 2002 document, Word displays the picture as a blank box in the document.

CAUSE

This problem occurs because Microsoft Office XP does not correctly interpret the value returned by GDI+ (the graphics device interface for Microsoft Windows XP operating system) for a multiple frame TIFF picture, although GDI+ decodes the value correctly. Fax documents are most frequently converted to multiple frame TIFF pictures (for example, RightFax 7.2 TIFF files).

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office XP service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date          Time    Size        File name
   -----------------------------------------------------
   25-Oct-2002   06:14       3,173   Readme.txt
   25-Oct-2002   06:06   6,804,160   Shared.msp
   25-Oct-2002   06:45   5,935,152   Shared_admin.msp
After the hotfix is installed, the following files will have the listed attributes or later:
  Date         Time   Version      Size        File name     
  -------------------------------------------------------
  24-Oct-2002  23:43  10.0.4622.0  10,000,968  Mso.dll

WORKAROUND

To work around this problem, open the TIFF file in Microsoft Paint, and then save the file in the JPEG file format.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kbofficexppresp3fix kbbug KB329985
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