Cannot Save a Log File to a Mapped Network Drive Before You Clear All Events (329974)
The information in this article applies to:
- Microsoft Windows Server 2003, Standard Edition
- Microsoft Windows Server 2003, Enterprise Edition
- Microsoft Windows Server 2003, Datacenter Edition
- Microsoft Windows Server 2003, 64-Bit Enterprise Edition
- Microsoft Windows Server 2003, 64-Bit Datacenter Edition
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Small Business Server 2003, Standard Edition
- Microsoft Windows Small Business Server 2003, Premium Edition
This article was previously published under Q329974 SYMPTOMS When you try to save and clear event messages from one of
the event logs in Event Viewer, you may receive the following error message:
Clearing the event log failed because of the following
error: The system cannot find the path specified. However, you can save the event log to the location
that you specified when you tried to save and clear the log file, and you can
clear the log file without saving it. CAUSE You may experience this behavior when you try to save the
log file to a mapped network drive before you clear it. WORKAROUND To work around this problem, use one of the methods that
are described in this section. Method 1: Save the Log File Before You Clear It Manually save the log file and then clear the contents of the
log. To do so:
- In Event Viewer, click the log whose contents you want to
clear.
- On the Action menu, click Save Log
File As.
- In the Save in list, double-click the
drive letter that you mapped, type a name for the saved log file in the
File name box, and then click
Save.
- On the Action menu, click Clear
all Events.
- Click No to not save the log before you
clear it.
Method 2: Specify the Path to the Share Include the Universal Naming Convention (UNC) path to the share
in the File name box when you save the log before you clear
it. To do so:
- In Event Viewer, click the log whose contents you want to
clear.
- On the Action menu, click Clear
all Events.
- Click Yes to save the log before you clear
it.
- In the File name box, type the UNC path to
the network share and the name that you want to use for the file, and then
click Save.
For example, type the following path,
where servername is the name of the computer on
which the share is created, share is the name of the
network share, and applicationlog is the name of the
file that you want to create: \\servername\share\applicationlog
STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
at the beginning of this article.
MORE INFORMATION If you save an event log file by clicking Save Log
File As on the Action menu, the operating system uses
the account of the currently logged on user (it impersonates the user) to find
the network path to the mapped drive letter. However, when you click
Clear all Events, and then click Yes to save
the log file before you clear the events, the operating system does not
impersonate the currently logged on user to find the path that corresponds to
the mapped drive letter. As a result, the operating system cannot save the log
file to a mapped network drive that has been created by an account other than
the SYSTEM account.
| Modification Type: | Major | Last Reviewed: | 3/1/2004 |
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| Keywords: | kbbug kbpending KB329974 |
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