Exchange Mailbox Manager does not work, and event 9314 is logged in Exchange 2000 (329973)


The information in this article applies to:

  • Microsoft Exchange 2000 Server SP1
  • Microsoft Exchange 2000 Server SP2
  • Microsoft Exchange 2000 Server SP3
This article was previously published under Q329973

SYMPTOMS

The Exchange Mailbox Manager may not run on a computer that is running Microsoft Exchange 2000 Server Service Pack 1 or later. An event that is similar to the following may be logged in the application log:Event Type: Error
Event Source: MSExchangeSA
Event ID: 9314
Event Category: Mailbox Management
Description: Microsoft Exchange Server Mailbox Manager Administrator is invalid.
No mailboxes will be processed.

CAUSE

This behavior may occur if the administrator information is missing from the Mailbox Management tab of the Exchange 2000 Properties dialog box in Exchange System Manager. The administrator information may be missing if an administrator was never chosen or if the user has been deleted.

RESOLUTION

To resolve this behavior, assign an administrator on the Mailbox Management tab in the Exchange 2000 Properties dialog box. To do this, follow these steps:
  1. Click Start, point to Programs, point to Microsoft Exchange, and then click System Manager.
  2. In the Tree pane, expand Servers.
  3. Right-click Your_Exchange_Server_Name, and then click Properties.
  4. Click the Mailbox Management tab.
  5. In the Start mailbox management process list, click the option that you want to use.
  6. In the Reporting list, click the option that you want to use.
  7. Next to the Administrator box, click Browse.
  8. In the Select Recipient dialog box, double-click the name of the user who you want to be the administrator who receives the mailbox management reports.

    The Select Recipient dialog box closes. The name of the user who you want to be the administrator appears in the Administrator box on the Mailbox Management tab.
  9. Click Apply, click OK, and then close Exchange System Manager.
  10. Wait for replication and cache update to finish before you try to run the mailbox cleanup tool.

MORE INFORMATION

For more information about how to use Exchange Mailbox Manager , see Controlling Mailbox Cleanup at the following MSDN Web site:

http://msdn.microsoft.com/library/default.asp?url=/library/en-us/wss/wss/_cdo_controlling_mailbox_cleanup.asp

Modification Type:MajorLast Reviewed:12/23/2003
Keywords:kbprb kbinfo KB329973 kbAudITPRO
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