OL2002: IMAP Synchronization Marks Messages As Unread After They Are Read in Offline Mode (329966)

RESOLUTION

Service Pack Information

This problem is corrected in Microsoft Office XP Service Pack 3.

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix Information

A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Office XP service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date        Time  Size      File name
18-Oct-2002 16:32 179,200   Olkintl.msp
18-Oct-2002 16:34 1,811,456 Olkintl_admin.msp

After the hotfix is installed, the following files will have the listed attributes or later:

Date        Time  Version      Size       File name
13-Sep-2002 03:51 10.0.4510.0  113        Emablt32.dll
19-Sep-2002 21:22 10.0.4517.0  199,240    Emsabp32.dll
19-Sep-2002 21:22 10.0.4517.0  129,608    Emsui32.dll
23-Aug-2002 22:58 10.0.4420.0  854,600    Msmapi32.dll
13-Sep-2002 03:52 10.0.4510.0  531,016    Mspst32.dll
09-Aug-2002 03:21 10.0.4406.0  735,816    Outex.dll
06-Sep-2002 22:18 10.0.4503.0  1,972,808  Outllibr.dll
17-Oct-2002 21:59 10.0.4615.0  338,504    Pstprx32.dll 

Important Under certain circumstances, Microsoft Windows Installer 2.0 is required before you apply the Microsoft Office XP Service Pack 2 (SP2) client-side hotfix. Use the following information to determine if you have to install Windows Installer 2.0:

• If you have deployed Office XP, visit the following Microsoft Web sites for more information:
  • For information about using an administrative installation point, visit the following Microsoft Web site:

    http://www.microsoft.com/office/ork/xp/one/depb01.htm

  • For information about assigning or publishing Office with IntelliMirror, visit the following Microsoft Web site:

    http://www.microsoft.com/office/ork/xp/one/depb09.htm

  You may have a problem applying a hotfix that is released after Office XP SP2 if all the following conditions are true:
  • The organization is using Windows Installer 1.1.
  • The organization installed Office XP SP1 by using a client patch. For more information, visit the following Microsoft Web site:

    http://www.microsoft.com/office/ork/xp/journ/Cliupdt.htm

  • The organization installed Office XP SP2 by using a client patch. For more information, visit the following Microsoft Web site:

    http://www.microsoft.com/office/ork/xp/journ/Cliupdt.htm

• If you installed Office XP by using a CD image, you may have a problem applying a hotfix that is released after Office XP SP2 if all the following conditions are true:
  • The organization is using Windows Installer 1.1
  • The organization installed Office XP SP1 by using a client patch.
  • The organization installed Office XP SP2 by using a client patch.

Note If you have updated your administrative installation point of Office XP with the administrative version of Office XP SP1 or Office XP SP2, you will not experience this problem. For more information, visit the following Microsoft Web site: To install Windows Installer 2.0 on all computers that must have the hotfix, visit the Microsoft Download Center:

• For Microsoft Windows 95, Windows 98, and Windows Millennium Edition, visit the following Microsoft Web site:

  http://www.microsoft.com/downloads/details.aspx?FamilyID=cebbacd8-c094-4255-b702-de3bb768148f%20&displaylang=en

• For Microsoft Windows NT and Windows 2000, visit the following Microsoft Web site:

  http://www.microsoft.com/downloads/details.aspx?familyid=4B6140F9-2D36-4977-8FA1-6F8A0F5DCA8F