You receive the "0x80004005 : The operation failed" error message when you receive new e-mail messages in Outlook (329936)


The information in this article applies to:

  • Microsoft Office Outlook 2003
  • Microsoft Outlook 2002
  • Microsoft Outlook 2000
This article was previously published under Q329936
Important This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate additional steps to help protect your system.

SYMPTOMS

When you manage e-mail with Microsoft Outlook, you may experience one or more of the following symptoms:

  • When new e-mail messages arrive in your Inbox, you may receive the following error message:
    Sending and receiving reported error "0x80004005" : The operation failed.
  • When you send e-mail messages, you may receive one of the following error messages:
    0x800ccc0d
    0x800ccc0e

CAUSE

This issue may occur if you are using Norton AntiVirus with the script blocking feature enabled.

RESOLUTION

To resolve this issue, visit the following Symantec Web site to obtain either an updated version of Norton AntiVirus or to receive help with the reconfiguration of Norton AntiVirus:

http://www.symantec.com/techsupp/

WORKAROUND

To work around this issue, use one of the following methods:

Method 1: Disable Script Blocking in Norton AntiVirus

Warning This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.
In Norton AntiVirus, turn off the "Enable script blocking" feature.

For more information about how to do this, view your product documentation or contact Symantec Corporation.

Method 2: Disable New-Mail notification in Outlook

Note This resolution may help with the issue with new e-mail, but it does not fix the issue with sending e-mail messages.

To disable New-Mail notifications, follow these steps:
  1. In Outlook, click Options on the Tools menu, and then click the Preferences tab.
  2. Click E-mail Options, and then click to clear the Display a notification message when new mail arrives check box.
  3. Click OK two times.

MORE INFORMATION

For information about how to contact Symantec Corporation, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z


Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:1/9/2006
Keywords:kbtshoot kb3rdparty kberrmsg kbprb KB329936 kbAudEndUser
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