Slides with ActiveX controls cause PowerPoint 2002 to remain in memory (329915)


The information in this article applies to:

  • Microsoft PowerPoint 2002
This article was previously published under Q329915

SYMPTOMS

Microsoft PowerPoint 2002 may remain in memory after you view slides that contain one or more ActiveX controls. This may prevent other add-ins from running when you reopen PowerPoint.

CAUSE

This issue occurs when you insert a slide that contains ActiveX controls (such as the command button) into a slide presentation, you close all presentations without saving, and then you quit PowerPoint.

When you load a presentation that contains ActiveX controls, this adds a reference to the document and a reference to the frame. Under these circumstances, the reference to the document remains, which prevents the PowerPoint executable file (Powerpnt.exe) from completely closing.

RESOLUTION

Service Pack Information

This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP Service Pack

Hotfix Information

A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Service Pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   15-Nov-2002  01:14  10.0.4712.0     5,978,696  Powerpnt.exe

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.
Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kbAddIn kbslideshow kbtshoot kbprb KB329915
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