"Trap 00000006 Exception" Error Message When You Start Windows 2000 (329903)


The information in this article applies to:

  • Microsoft Windows 2000 Professional
  • Microsoft Windows 2000 Server
This article was previously published under Q329903

SYMPTOMS

When you try to start your computer, you may receive an error message that is similar to the following error message:
TRAP 00000006 exception TR=0028 cr0=0000000011, cr2=00000000, cr3=000000000 GDT limit=03ff base=00017000 idt limit=07ff base=00017400 CS:eip=0008:08000000 ss:esp=0010:00061fec errcode=0000 flags=000100012 nocy nozr intdis down trapdis eax=0000110c ebx0003001d5 ecx=00001660 cdx=534d0030 ds-0010 es=0010 edi=00350000 exi=00051db6 ebp=00061ff0 cr0=00000011 fs=0030 gs=0000
After you receive this error message, Windows does not start.

CAUSE

This issue may be caused by a damaged NTLDR file.

RESOLUTION

To resolve this issue, replace the NTLDR file by using the Windows Recovery Console:
  1. Restart your computer by using either the Windows 2000 CD-ROM or Windows Setup floppy disks.
  2. At the Welcome to Setup screen, press R to repair the Windows 2000 installation.
  3. Press C to repair the Windows 2000 installation by using the Recovery Console.
  4. Type the number of the Windows installation that you want to repair, and then press ENTER.
  5. Type the administrator password, and then press ENTER.

    NOTE: The Recovery Console uses the administrator password that you provided when you installed Windows 2000. Changes that you made to the administrator password after you installed Windows do not apply to the Recovery Console.
  6. Type chkdsk /r, and then press ENTER.
  7. Type cd .., and then press ENTER.
  8. Type ren ntldr ntldr.old, and then press ENTER.
  9. Type copy CD-ROMDrive:\i386\ntldr HardDisk:\ntldr, and then press ENTER, where CD-ROMDrive is the CD-ROM drive letter, and HardDisk is the drive letter of your hard disk.
  10. Type exit, and then press ENTER to restart your computer.

MORE INFORMATION

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

229716 Description of the Windows Recovery Console

Modification Type:MinorLast Reviewed:11/7/2003
Keywords:kberrmsg kbprb KB329903
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