You Cannot Start Windows After You Apply the Q316430 Patch (329901)


The information in this article applies to:

  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Server
This article was previously published under Q329901

SYMPTOMS

After you install the Windows 2000 Q316430 hotfix, you may experience one of the following symptoms when you try to restart the computer:
  • You may receive the following Stop error message:
    STOP error 0x00000050 in Rapdrv.sys
  • The computer continues to restart automatically
For additional information about the Windows 2000 Q316430 patch, click the following article number to view the article in the Microsoft Knowledge Base:

316430 Performance of Microsoft Commerce Server-based Programs May Degrade Over Time

CAUSE

This issue may occur if you are running BlackICE Protection 3.5cbq. There is a conflict between the 316430 hotfix and BlackICE Protection 3.5cbq.

RESOLUTION

To resolve this issue, follow these steps:
  1. Restart the computer in Safe Mode:
    1. Restart the computer.
    2. Press F8 when Windows begins to start.
    3. In Windows Advanced Option Menu, use the arrow keys to select Safe Mode, and then press ENTER.
    4. If you are running other operating systems on the computer, use the arrow keys to select the installation of Windows 2000 that you want to repair in the list that appears, and then press ENTER.
  2. Remove the Q316430 hotfix:
    1. Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs.
    2. Click Windows 2000 Hotfix (Pre-SP3)[See Q316430 for more information], and then click Change/Remove.
    3. Follow the on-screen instructions to complete the removal of the package.
  3. Restart the computer and install the latest BlackICE patch.

    To download and install the BlackICE patch, visit the following BlackICE Web site:

    http://blackice.iss.net/update_center/index.php

    Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
  4. Reinstall either the Q316430 hotfix or Windows 2000 Service Pack 3 (SP3).For additional information about how to obtain the latest Windows 2000 Service Pack, click the article number below to view the article in the Microsoft Knowledge Base:

    260910 How to Obtain the Latest Windows 2000 Service Pack

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:5/27/2003
Keywords:kbprb KB329901
©2002 Microsoft Corporation. All rights reserved.