Windows Does Not Start After You Apply Security Roll Up Package Q319733 (329894)


The information in this article applies to:

  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional
This article was previously published under Q329894

SYMPTOMS

After you use Windows Update to apply Security Roll Up Package Q319733, you may receive the following error message when the computer restarts:
The Procedure entry point LsaOpenPolicySce could not be located in the dynamic link library ADVAPI32.dll.
When you click OK, the computer restarts and you may receive the following error message:
System Process C:\Winnt\System32\Lsass.exe terminated unexpectedly with status code 128.
The system will now shut down and restart.
You receive this error message every time the computer restarts.

CAUSE

This issue may occur after you install the Q319733 Security Roll Up Package using Windows Update.

RESOLUTION

To resolve this issue, use one of the methods that is described in this section.

Method 1: Replace the Advapi32.dll File

  1. Start the computer by using the Windows 2000 Setup disks or the Windows 2000 CD-ROM. At the "Welcome to Setup" screen, press R to repair, and then press C to start the Recovery Console.
  2. Enter the number for the appropriate Windows 2000 installation, and then type the Administrator account password.
  3. Type cd \winnt\$ntuninstallq319733$, and then press ENTER.
  4. Type copy advapi32.dll c:\winnt\system32\advapi32.dll, and then press ENTER.
  5. When you are prompted to overwrite the file, press Y, and then press ENTER.
  6. Remove the disk that you used in step 1 from the drive, restart the computer, and then start Windows.
  7. Reapply all the previously installed service packs and hotfixes.

Method 2: Reinstall the Q319733 Security Roll Up Package

To download and install the package, visit the following Microsoft Web site:

http://www.microsoft.com/technet/treeview/default.asp?url=/technet/security/bulletin/ms02-018.asp

Method 3: Repair Windows

  1. Start your computer from the Windows 2000 Setup disks or from the Windows 2000 CD.
  2. On the Windows 2000 Server Setup screen, press ENTER to continue installing Windows.
  3. On the Welcome to Setup screen, press R (repair Windows 2000 installation), and then press R again to repair Windows using the emergency repair process.
  4. Press M to select Manual Repair, and then press the UP ARROW key, the DOWN ARROW key, and the ENTER key to clear the X characters next to the first option (Inspect startup environment) and the third option (Inspect boot sector) . After you do so, only the second option is selected (Verify Windows 2000 system files).
  5. Use the arrow keys to select Continue (perform selected tasks), and then press ENTER.
  6. If you have an emergency repair disk (ERD), press ENTER. If not, press L and Setup will locate the Windows installation.
  7. Press ENTER to examine the local drives.
  8. When the computer restarts, repeat steps 3 to 6, and then press A to repair all files.
  9. Remove the disk you used to start Windows Setup from the drive, restart the computer, and then start Windows.
  10. Reapply all previously installed service packs and hotfixes.

MORE INFORMATION

For more information about Microsoft Security Bulletin MS02-018, visit the following Microsoft Web site:

http://www.microsoft.com/technet/treeview/default.asp?url=/technet/security/bulletin/ms02-018.asp

Modification Type:MajorLast Reviewed:6/6/2003
Keywords:kbprb KB329894
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