Windows 2000 Add/Remove Programs Tool Does Not Open (329891)


The information in this article applies to:

  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional
This article was previously published under Q329891

SYMPTOMS

When you try to open the Add/Remove Programs tool in Windows 2000, it does not open and you do not receive an error message. The window may appear briefly, but then it disappears.

CAUSE

This issue may occur if a registry entry is missing.

RESOLUTION

To resolve this issue, add the missing registry entries:
  1. Click Start, and then click Run.
  2. In the Open box, type cmd, and then press ENTER.
  3. In the Command window, type regsvr32 mshtml.dll, and then press ENTER.
  4. Click OK to confirm that the registry entry has been added.
  5. In the Command window, type regsvr32 shdocvw.dll -i, and then press ENTER.
  6. Click OK to confirm that the registry entry has been added.
  7. In the Command window, type regsvr32 shell32.dll -i, and then press ENTER.
  8. Click OK to confirm that the registry entry has been added.
  9. Close the Command window.
Modification Type:MajorLast Reviewed:6/6/2003
Keywords:kbprb KB329891
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