"Error 3758096385" Error Message After You Finish a Non-Authoritative Active Directory Restore (329871)
The information in this article applies to:
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Server
This article was previously published under Q329871 SYMPTOMS After you finish a non-authoritative restore of your Active
Directory directory service database, the Windows Internet Naming Service
(WINS) on the domain controller does not start. If you try to manually start
WINS you may receive the following error message: Could
not start the Windows Internet Name Service (WINS) on the Local Computer. Error
3758096385 You may also find one or more of the following events in
the Event Viewer System log: Event ID:
7023 Description: The Windows Internet Name Service terminated with the
following error: %3758096385 Event ID: 4165
Description: WINS has encountered an error that is causing it to shut
down. Event ID: 4291
Description: WINS tried to get its addresses but failed.
Troubleshooting, even if it includes restoring the WINS database or removing
and reinstalling WINS, does not resolve this issue. CAUSE This issue may occur if there is a damaged TCP/IP
configuration on your server. RESOLUTION To resolve this issue, remove and then reinstall TCP/IP and
its associated services. To do this, follow these steps. Start in Directory Services Restore Mode- Shut down Windows, and then restart Windows in Directory
Services Restore mode. To do this, follow these steps:
- When your computer starts and the status bar appears at
the bottom of the screen (the words "Starting Windows" appear above the status
bar), press F8.
- Select Directory Services Restore Mode (Windows
2000 domain controllers only), and then press ENTER.
- Click the correct Windows 2000 installation, and then
press ENTER.
- Log on by using the Directory Services Restore mode
credentials that you supplied when you configured the domain
controller.
- Click OK to confirm that you are using
Safe mode.
Remove TCP/IP-Related Services- Click Start, point to
Settings, and then click Control
Panel.
- Double-click Add/Remove Programs, and then
click Add/Remove Windows Components.
- In the Windows Component Wizard window, click
Networking Services, and then click Details.
- In the Networking Services dialog box,
note (write down) which of the following check boxes are selected, and then
click to clear them:
- Domain Name System (DNS)
- Dynamic Host Configuration Protocol
(DHCP)
- Windows Internet Name Service
(WINS)
- Click OK, and then click
Next.
- Click Finish, and then click
Close.
- In Control Panel, double-click Network and Dial-up
Connections.
- Right-click Local Area Connection, and
then click Properties.
- Click Internet Protocol (TCP/IP), and then
click Properties.
- Note the IP address configuration, and then click
OK.
- Remove all the remaining network components by going into the properties of the network adapter and removing each component.
Do not restart the computer if you are prompted.
- Remove the network adapter from the Device
Manager.
- Open Registry Editor (Regedt32.exe), locate, and then delete the following
subkeys in the registry if they exist:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\DhcpMibAgent
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\DhcpServer
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\FTPSVC
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\LPDSVC
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\NetBT
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\RFC1156Agent
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SNMP
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SimpTcp
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Tcpip
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\TcpipCU
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\TcpPrint
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Wins
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WinsMibAgent
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\DHCP
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\DhcpServer
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\FTPSVC
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Lmhosts
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LPDSVC
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NetBT
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SimpTcp
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SNMP
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Wins
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WinSock
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WinSock2HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\<NetDriver><x>\Parameters\Tcpip
Note: For this last subkey, <NetDriver> is the name of the
network adapter that is installed on the computer, and
<x> is the number
of the network adapter. - You may also have to remove the following registry
subkeys.
Note: To remove the following subkeys, you may have to make a change to
the rights on them. By default, the rights setting for "Everyone" is "Read". To
change the rights, click to select the subkey that you want to delete, click
Security, click Permissions, and then change
the rights for "Everyone" to Full Control. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\Legacy_DHCP
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\Legacy_Lmhosts
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\Legacy_LPDSVC
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\Legacy_NetBT
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\Legacy_TCPIP
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LanManServer\Linkage\Bind
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LanManWorkstation\Linkage\Bind - Log off Windows, and then restart Windows in Directory
Services Restore mode.
Reinstall TCP/IP-Related Services- Click Start, point to
Settings, and then click Control
Panel.
- In Control Panel, double-click Network and Dial-up
Connections.
- Right-click Local Area Connection, and
then click Properties.
- Click to select the Internet Protocol
(TCP/IP) check box, and then click OK.
Note: After you select the Internet Protocol (TCP/IP)
check box, the Client for Microsoft Networks and the
File and Printer Sharing for Microsoft Networks check boxes
should be automatically selected. If these check boxes are not selected, click
to select them now. - In Control Panel, double-click Add/Remove
Programs, and then click Add/Remove Windows
Components.
- In the Windows Component Wizard, click Networking
Services and then click Details.
- In the Networking Services dialog box,
select the services you noted in step 4 in the "Remove TCP/IP-Related Services"
section of this article.
- Click OK, and then click
Next.
Note: If you are prompted for the Windows 2000 Server CD-ROM, insert
the CD-ROM in the disc drive, and then click OK. You may also
receive a prompt to configure TCP/IP settings to support WINS. Configure your
TCP/IP settings based on the information you noted in step 12 of the earlier
"Remove TCP/IP-Related Services" section, and then click
OK. - Click Finish, and then click
Close.
- Click Close.
- Shut down your computer, and then restart Windows in normal
mode.
- Change the startup type of the Net Logon service to Automatic. To do
so:
- Right-click My Computer, and then click Manage.
- Expand Services and
Applications.
- In the right pane, click Services, and then double-click
Net Logon service.
- In the list of options for the
startup type, click Automatic.
- After the reinstallation of the network components, the Net Logon service has a
dependency of LanmanWorkstation. You must also add a dependency for LanmanServer. To
do this:
- Start Registry Editor. Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Netlogon - In the right pane, double-click the DependOnServicesubkey. Only LanmanWorkstation should appear in the Value data list.
- On the line below LanmanWorkstation, type
LanmanServer, and then click
OK.
- Quit Registry Editor, and then restart the computer.
- Start Registry Editor (Regedt32.exe), and then locate and then modify the following registry subkey:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Tcpip\Parameters Make sure that your computer name or domain name is the value for the following registry subkeys, and if needed, add these items:
Hostname REG_SZ: computer name Domain REG_SZ: fully qualified domain name NV Hostname REG_SZ: computer name NV Domain REG_SZ: fully qualified domain name Note After you rebuild TCP/IP, these four subkeys
are blank. To note that the computer does not have an entry under
either Full Computer Name or Domain, click My Computer, click
Properties, and then click Network
Identification.
Modification Type: | Minor | Last Reviewed: | 4/26/2004 |
---|
Keywords: | kberrmsg kbprb KB329871 |
---|
|