Error Message: Stop 0x000000E3 RESOURCE_NOT_OWNED (329868)


The information in this article applies to:

  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Server
This article was previously published under Q329868

SYMPTOMS

When you use your Windows 2000 Server-based system, you may receive a STOP error message (on a blue screen) similar to the following:
STOP 0x000000E3 RESOURCE_NOT_OWNED

CAUSE

This issue may occur if a Hewlett-Packard (HP) printer driver that contains the Hpbfff2.dll file is installed on your computer.

RESOLUTION

To resolve this issue, update your system to the printer driver included on the Windows 2000 Server CD-ROM. To do this, follow these steps:
  1. Click Start, point to Settings, and then click Printers.
  2. On the File menu, click Server Properties.
  3. Click the Drivers tab.
  4. In the Installed printer drivers box click the HP driver that uses the Hpbfff2.dll file, click Remove, and then click OK.

    NOTE: To determine which files a driver is using, click the driver in the Installed printer drivers box, and then click Properties. The Driver Properties dialog box lists the files used by the driver.
  5. Reinstall the printer by using the drivers included on the Windows 2000 CD-ROM.
  6. Repeat steps 4 and 5 for each printer driver using the Hpbfff2.dll file.
  7. Click Close.

MORE INFORMATION

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

313725 HOW TO: Configure Printer Settings in Windows 2000 Server

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:4/29/2003
Keywords:kberrmsg kbprb KB329868
©2002 Microsoft Corporation. All rights reserved.