WD2000: Templates That Contain ActiveX Controls Become Corrupted (329810)


The information in this article applies to:

  • Microsoft Word 2000
This article was previously published under Q329810
When you use Microsoft Word 2000, templates that contain Active X controls suddenly become corrupted. You may experience the following symptoms:
  • The names of ActiveX controls are missing from the object list in the Microsoft Visual Basic for Applications (VBA) Editor and when you view the file in DocFile Viewer.
  • The ActiveX controls are not available in the VBA Editor and the ActiveX controls are not available in the document. When you switch to Design Mode, and then you try to view the properties of such a control, Word 2000 displays the properties of the ThisDocument object instead.
  • While you are working in the document, you receive the following error message:
    Can't exit design mode because Control 'Commandbutton1' can not be created

    Note In this error message, the words "can not" are a misspelling for the word "cannot."

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Note This fix is a post-Office 2000 Service Pack 3 (SP-3) hotfix. Before you install this fix, install Microsoft Office 2000 SP-3.

For additional information about Office 2000 SP-3, click the following article number to view the article in the Microsoft Knowledge Base:

326585 OFF2000: Overview of the Office 2000 Service Pack 3


The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Size       File name     
   --------------------------------------------------
   07-Nov-2002  23:05  3,667,096  Winword.msp
   07-Nov-2002  23:41  4,684,436  Winword_admin.msp
After the hotfix is installed, the following files will have the listed attributes or later. 
   Date         Time   Version     Size       File name     
   -------------------------------------------------------
   02-Nov-2002  08:15  9.0.0.7031  8,826,932  Winword.exe

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kbbug kbfix KB329810
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